Aftermarket Support

You can depend on the established brand names of Crane Aerospace & Electronics for in-service support in both commercial and military/defense environments. Our extensive customer service program is implemented at facilities worldwide with a high-caliber staff.

Aftermarket Support

You can depend on the established brand names of Crane Aerospace & Electronics for in-service support in both commercial and military/defense environments. Our extensive customer service program is implemented at facilities worldwide with a high-caliber staff.

Our Services

24 hour support

AOG - 24/7 Support

Crane Aerospace & Electronics is committed to getting grounded aircraft off the tarmac and back into the air. Our world-class support services operate around the clock 365 days out of the year to ensure customer needs are effectively and efficiently met.

Learn More

Repair & Overhaul

Crane Aerospace & Electronics offers repair and overhaul services on all products originally manufactured by our legacy brands.

Learn More

Field Service Technical Assistance

Field Service Technical Assistance

The Applications Engineers provide customer technical assistance for all of our products. These engineers maintain close communications with the airlines and OEMs to promote a high degree of customer satisfaction.

Modernizations and Upgrades

By focusing on safety and cost of ownership, the modernization and upgrade team can work with individual customers to develop and implement cost effective solutions. Our retrofit programs are designed to improve reliability and increase commonality of equipment fleet-wide at lower cost.

Learn More

Spares

Crane Aerospace & Electronics has a full catalog of spare parts in stock and ready to immediately ship on a moment's notice. Crane A&E offers original equipment manufacturer quality spares for all components and systems we provide.

Learn More

Warranty Repair and Overhaul

Crane Aerospace & Electronics supports aircraft operators with spares and technical support as specified in the OEM Product Support Agreements. Crane makes every effort to support all of its products for as long as the products remain in commercial revenue air service.

Learn More

Repair & Overhaul

Crane Aerospace & Electronics offers repair and overhaul services on all products originally manufactured by our legacy brands listed below.

Please use the Repair Capabilities Lookup to find the correct location to return your product.

  • Burbank, CA U.S.A. - Hydro-Aire, ADEL and P.L. Porter products

  • Elyria, OH U.S.A. - Lear Romec products

  • Lynnwood, WA U.S.A. - ELDEC products

  • Lyon, France - ELDEC France Products, and some ELDEC USA products

Certifications for Repair

All certifications and repair station approvals are in the Quality section.

Repair Quotes

For repair quotes see Contact Us.

Repair Fees

For most products we offer a selection of tiered flat fee or time and material pricing options. All materials used in repair are guaranteed to be only OEM replacement parts.

  • Parts returned to us without purchase order coverage will be held for 30 days, and may be returned at customer expense, if no purchase order is received.
  • We will notify you that certain non-repairable products are candidates to be scrapped. If a written response to this notification is not received within 30 days, we may elect to scrap the product.

Returns

For information on how to return products for warranty, repair and overhaul see Returns.

Spares

Spares

  • Online Spares Catalog (Catalog can be saved in Excel format)

  • For Military requirements, please see our Military RFQ page

  • Inventory available for immediate shipment

  • Exchange program available upon request

Warranty

Warranty Service and Claims

General Information

Crane Aerospace & Electronics supports aircraft operators with spares and technical support as specified in the OEM Product Support Agreements. Crane makes every effort to support all of its products for as long as the products remain in commercial revenue air service.

Warranty Reimbursement Program

Approved airlines and repair centers can make repairs, corrections and modifications under a Crane warranty, if the terms and conditions explained below are met.

To be eligible for warranty reimbursement, units must be removed within warranty period, and all warranty claims must be submitted within 90 days of unit removal date. This information describes the procedures for warranty claims on Crane products installed on any commercial aircraft and items sold as spare parts. Coverage is subject to conditions and limitations of applicable aircraft warranty.

Crane reserves the right to cancel or amend these procedures at any time.

Any claim submitted before cancellation or amendment, will be processed according to the policy in effect at the time the claim is filed.

Completing a Claim

A Customer claim for reimbursement for repair, correction or modification must be submitted to Crane within 90 days of unit removal date or approved modification. Reimbursement will not be made to second or third party facilities.

Claims can be submitted online using the Warranty Claim Request Form.

Replaced Parts

If component parts are replaced, the customer must indicate assembly part number, serial number and warranty claim number. This information should be kept for 90 days until claim processing is completed.

Crane, at its expense, may request that the defective components be returned to our facility. The customer may scrap the parts, if a request is not made within 60 days of submitting a claim.

Non-Liability

Crane is not liable for defects or failures because of negligence, unauthorized repair, malfunctions or failure, when the operating, maintenance or overhaul manual or related instructions have not been followed.

Reimbursement

When a warranty claim is completed, reimbursement includes:

Direct labor

  • All direct labor hours in repair, correction or modification, if Crane estimate of required man-hours is not exceeded.
  • This would include labor for disassembly, test, repair, calibration, reassembly, inspection and final test.
  • Reimbursement will be made at current warranty reimbursement rate.
  • We wWe will not refund labor expended in isolating the failure on the aircraft, nor for removal or reinstallation of the unit on the aircraft unless mandated by a product support agreement.

Direct materials

All material must be obtained from our facility.

Total reimbursement

Cannot exceed the cost of us performing the same repair.

Warranty Continuation

The remaining portion of the original warranty excluding failures relating to work performed by operator will apply after repair. No extension to the warranty will be given.

Warranty Repair

Crane provides a price list for major components. Components are not available on a loan or free-of-charge basis.

If you do not have the capability or choose not to repair or modify hardware, Crane can provide high quality, cost effective service. As the original manufacturer, we are able to repair or modify our products to the latest configurations using the most up-to-date procedures and test equipment.

If you are sending a product in for repair, please read and follow the Product Return instructions.