Detailed Product Return Instructions

To assist us in processing your returns more efficiently, we ask that all returned goods be accompanied by paperwork that clearly indicates:

• All inbound shipments must specify the delivery terms as "Prepaid Door-to-door, Incoterms 2010”.  Failure to comply with this requirement will result in unnecessary processing delays. Any inbound shipping and/or customs charges incurred by Crane will be charged back to the customer and additional administration fees may also apply.
• ITAR-controlled items require special shipment procedures. Contact Crane prior to initiation of inbound shipments of ITAR-controlled items. If not imported to the USA correctly by the customer, Crane will not be able to re-export ITAR-controlled items to the customer.
• Reason for return, including PIREPs (where applicable)
• Repair purchase order number
• Correspondence reference numbers

Parts purchased from us may be returned for any of the following reasons:

• Overshipments:
  Quantity of parts received is in excess of quantity specified on the purchase order.
• Wrong Part Number:
  Receipt of parts numbered other than those specified on the purchase order when we have not notified the customer in writing that the part received is a substitute replacement for the ordered part.

Warranty Returns

• The return of parts nonconforming to specification during the warranty period. Please identify the reason for rejection.
• Warranty units should be returned via standard freight.
• Airlines must identify the fuselage or aircraft number, the make, and the flying time on our part(s).
• For more information on Warranty Returns and Claims, see the Warranty Service and Claims section.

Parts Not Under Warranty

• The return of parts for repair, overhaul, modification or testing should include a repair purchase order and identify the reason for return. A copy of the repair purchase order should accompany the shipment.
• Parts returned to us without purchase order coverage will be held for 30 days, then returned at customer expense, if no purchase order is received.
• We will notify you that certain non-repairable products are candidates to be scrapped. If written response to this notification is not received within 30 days, we may elect to scrap the product.
• See Repair and Overhaul Services for fees charged for repairs not under Warranty.