AOG (Aircraft on Ground) 24/7 Support
AOG (Aircraft on Ground) 24/7 Support
World-class Support Services
Crane Aerospace & Electronics is committed to getting grounded aircraft off the tarmac and back into the air. Our world-class support services operate around the clock 365 days out of the year to ensure customer needs are effectively and efficiently met.
AOG Contacts
| Category | Location | Solutions | Contact |
|---|---|---|---|
| AOG | Burbank, CA | Brake Control, Cabin Systems, Fuel Boost Pumps | CommSpares@CraneAE.com Tel: +1 818.526.2500 8am-4pm M-F Tel: +1 818.526.2600 After hours |
| AOG | Burbank, CA | Cabin - Non-powered Seat Actuation Components | AOG-SD@sealdynamics.com Tel: +1 631.667.4000 OPT 7 |
| AOG | Lynnwood, WA | Proximity Sensing Systems & Sensors, Battery Systems, Power Systems, Fuel Flow Transmitters | Tel: +1 425.743.8100 |
| AOG | Lynnwood, WA | Proximity Sensors - Inventory available through Seal Dynamics | AOG-SD@sealdynamics.com Tel: +1 631.667.4000 OPT 7 |
| AOG | Elyria, OH | Lube and Scavenge Pumps | Tel: +1 440.323.3211 |
| AOG | Lyon, France Region: Non U.S. | Proximity Sensors, Fuel Gauging | OEMServices Tel: +33 149 754 573 |
| AOG | Lyon, France | Proximity Sensors - Inventory available through Seal Dynamics | AOG-SD@sealdynamics.com Tel: +1 631.667.4000 OPT 7 |
Information Needed
We can process your AOG request quicker if the information below is available:
- Name
- Company
- Phone and Fax numbers
- City
- State
- Country
- Aircraft Tail number
- Part Number
- New order or Warranty/Repair?
- Part is already at our facility or on its way?
- PO number
- Ship to Address
- Preferred Carrier
- If New Order – Quantity and Date required
- If Warranty and Repair – Serial Number, Date shipped to us and how (Air waybill and carrier if known)
Definitions
Every effort is made to respond to your request based on the following:
- Aircraft on the Ground
- Aircraft that is grounded because a part is not readily available
- We will advise action taken or ship within 4 hours of request - Critical
- Imminent AOG or work stoppage
- Require parts by a given date
- We will advise action taken within 24 hours - Expedite
- Part required in less than normal lead time
- We will advise action taken within 7 days