AOG (Aircraft on Ground) 24/7 Support

AOG (Aircraft on Ground) 24/7 Support

World-class Support Services

Crane Aerospace & Electronics is committed to getting grounded aircraft off the tarmac and back into the air. Our world-class support services operate around the clock 365 days out of the year to ensure customer needs are effectively and efficiently met.

 

AOG Contacts

Category Location Solutions Contact
AOG Burbank, CA Brake Control, Cabin, Fuel Boost Pumps CommSpares@CraneAE.com
Tel: +1 818 526 2500 8am - 4pm M-F
Tel: +1 425 743 8100 After hours
AOG Lynnwood, WA Proximity Sensing and Battery Systems, Power and Fuel Flow Systems

Tel: +1 425.743.8100

AOG Elyria, OH Lube and Scavange Pumps

Tel: +1 440.323.3211

AOG Lyon, France
Region: United States
  SAVE GIE, c/o Thomson-CSF Avionics
Edison
New Jersery
USA

Tel: +1 732.494.1011

AOG Lyon, France
Region: Non U.S.
  OEMServices
17 Rue des Guyards
94390 Athis-Mons
France
http://www.oemservices.aero/

Tel: +33 149 754 573

Information Needed

We can process your AOG request quicker if the information below is available:

  • Name
  • Company
  • Phone and Fax numbers
  • City
  • State
  • Country
  • Aircraft Tail number
  • Part Number
  • New order or Warranty/Repair?
  • Part is already at our facility or on its way?
  • PO number
  • Ship to Address
  • Preferred Carrier
  • If New Order – Quantity and Date required
  • If Warranty and Repair – Serial Number, Date shipped to us and how (Air waybill and carrier if known)

Definitions

Every effort is made to respond to your request based on the following:

  • Aircraft on the Ground
     - Aircraft that is grounded because a part is not readily available
    - We will advise action taken or ship within 4 hours of request
  • Critical
     - Imminent AOG or work stoppage
     - Require parts by a given date
     - We will advise action taken within 24 hours
  • Expedite
     - Part required in less than normal lead time
     - We will advise action taken within 7 days