World-class Support Services

Crane Aerospace & Electronics is committed to getting grounded aircraft off the tarmac and back into the air. Our world-class support services operate around the clock 365 days out of the year to ensure customer needs are effectively and efficiently met.

AOG Contacts

Information Needed

We can process your AOG request quicker if the information below is available:

• Name
• Company
• Phone and Fax numbers
• City
• State
• Country
• Aircraft Tail number
• Part Number
• New order or Warranty/Repair?
• Part is already at our facility or on its way?
• PO number
• Ship to Address
• Preferred Carrier
• If New Order – Quantity and Date required
• If Warranty and Repair – Serial Number, Date shipped to us and how (Air waybill and carrier if known)

Definitions

Every effort is made to respond to your request based on the following:

• Aircraft on the Ground
   - Aircraft that is grounded because a part is not readily available
  - We will advise action taken or ship within 4 hours of request
• Critical
   - Imminent AOG or work stoppage
   - Require parts by a given date
   - We will advise action taken within 24 hours
• Expedite
   - Part required in less than normal lead time
   - We will advise action taken within 7 days