1. AOG support

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

2. Quality of products and services

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

3. Price of products

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

4. On-time delivery of products

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

5. Lead time for product delivery

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

6. Turnaround time for Repair and Overhaul

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

7. Responsiveness & support from your contacts

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

8. Our ability to address technical issues

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

9. Proactive communication and status of key issues

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

10. Ease of placing orders and availability of order status

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

11. Overall reliability of products

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

12. Product warranty terms and conditions

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

13. Value of products and services

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

14. Overall performance

Very Dissatisfied
Dissatisfied
Neutral
Satisfied
Very Satisfied

How do we compare to your best supplier?

Worse Than
Equal To
Better Than

Comments

15. What do you perceive as our greatest strength?

16. What do you perceive as our greatest weakness?

17. Do you see any opportunities for improvement?

18. How familiar are you with Crane Aerospace?

Very Unfamiliar
Unfamiliar
Neutral
Familiar
Very Familiar

19. Overall, how satisfied are you with Crane?

Very Dissatisfied
Dissatisfied
Somewhat Dissatisfied
Somewhat Satisfied
Satisfied
Very Satisfied

20. Which industry publications do you read?

Aviation Week
Overhaul and Maintenance
Flight International
Aircraft Technology Engineering and Maintenance
AMT

Other:

21. What company do you work for?

22. What is your name?

23. What is your job title or function?