Warranty Service and Claims
Crane Aerospace & Electronics supports aircraft operators with spares and
technical support as specified in the OEM Product Support Agreements. Crane makes every effort to support all of its products for as
long as the products remain in commercial revenue air service.
Warranty Reimbursement Program
Approved airlines and repair centers can make repairs, corrections and
modifications under a Crane warranty, if the terms and
conditions explained below are met.
To be eligible for warranty reimbursement, units must be removed within warranty
period, and all warranty claims must be submitted within 90 days of unit removal
date. This information describes the procedures for warranty claims on Crane products installed on any commercial aircraft and items
sold as spare parts. Coverage is subject to conditions and limitations of
applicable aircraft warranty.
Crane reserves the right to cancel or amend these
procedures at any time.
Any claim submitted before cancellation or amendment, will be processed
according to the policy in effect at the time the claim is filed.
Completing a Claim
A Customer claim for reimbursement for repair, correction or modification must
be submitted to Crane within 90 days of unit removal
date or approved modification. Reimbursement will not be made to second or third
Claims can be submitted online using the
Warranty Claim Request Form.
If component parts are replaced, the customer must indicate assembly part
number, serial number and warranty claim number. This information should be kept
for 90 days until claim processing is completed.
Crane, at its expense, may request that the defective
components be returned to our facility. The customer may scrap the parts, if a
request is not made within 60 days of submitting a claim.
Crane is not liable for defects or failures because of
negligence, unauthorized repair, malfunctions or failure, when the operating,
maintenance or overhaul manual or related instructions have not been followed.
When a warranty claim is completed, reimbursement includes:
- All direct labor hours in repair, correction or modification, if Crane estimate of required man-hours is not exceeded.
- This would include labor for disassembly, test, repair, calibration, reassembly,
inspection and final test.
- Reimbursement will be made at current warranty reimbursement rate.
- We will not refund labor expended in isolating the failure on the aircraft, nor
for removal or reinstallation of the unit on the aircraft unless mandated by a
product support agreement.
- All material must be obtained from our facility.
- Cannot exceed the cost of us performing the same repair.
The remaining portion of the original warranty excluding failures relating to
work performed by operator will apply after repair. No extension to the warranty
will be given.
Crane provides a price list for major components.
Components are not available on a loan or free-of-charge basis.
- If you do not have the capability or choose not to repair or modify hardware,
Crane can provide high quality, cost effective service.
As the original manufacturer, we are able to repair or modify our products to
the latest configurations using the most up-to-date procedures and test
If you are sending a product in for repair, please read and follow the
Product Return instructions.
Still Looking for an Answer?
Contact Us section for the Repair and Overhaul Product Returns administrator