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Product Return Addresses and Instructions


ELDEC   ELDEC France   Hydro-Aire/PL Porter   Lear Romec
ATTN: Warranty and Repair
ELDEC Corporation
16706 13th Avenue West
Lynnwood, WA USA 98037
 

C/O SAVE GIE

17 rue Hélène Boucher

91200 ATHIS MONS

France

  ATTN: Spares Returns
Hydro-Aire
3000 Winona Avenue
Burbank, CA 91504
  ATTN: R&O Department
Lear Romec
241 South Abbe Road
Elyria, OH 44035
 

Detailed Product Return Instructions

To assist us in processing your returns more efficiently, we ask that all returned goods be accompanied by paperwork that clearly indicates:

 

  • All inbound shipments must specify the delivery terms as "Prepaid Door-to-door, Incoterms 2010”.  Failure to comply with this requirement will result in unnecessary processing delays. Any inbound shipping and/or customs charges incurred by Crane will be charged back to the customer and additional administration fees may also apply.
  • ITAR-controlled items require special shipment procedures. Contact Crane prior to initiation of inbound shipments of ITAR-controlled items. If not imported to the USA correctly by the customer, Crane will not be able to re-export ITAR-controlled items to the customer.
  • Reason for return, including PIREPs (where applicable)
  • Repair purchase order number
  • Correspondence reference numbers

Parts purchased from us may be returned for any of the following reasons:

  • Overshipments:
    Quantity of parts received is in excess of quantity specified on the purchase order.
  • Wrong Part Number:
    Receipt of parts numbered other than those specified on the purchase order when we have not notified the customer in writing that the part received is a substitute replacement for the ordered part.

 

Warranty Returns

  • The return of parts nonconforming to specification during the warranty period. Please identify the reason for rejection.
  • Warranty units should be returned via standard freight.
  • Airlines must identify the fuselage or aircraft number, the make, and the flying time on our part(s).
  • For more information on Warranty Returns and Claims, see the Warranty Service and Claims section.

 

Parts Not Under Warranty

  • The return of parts for repair, overhaul, modification or testing should include a repair purchase order and identify the reason for return. A copy of the repair purchase order should accompany the shipment.
  • Parts returned to us without purchase order coverage will be held for 30 days, then returned at customer expense, if no purchase order is received.
  • We will notify you that certain non-repairable products are candidates to be scrapped. If written response to this notification is not received within 30 days, we may elect to scrap the product.
  • See Repair and Overhaul Services for fees charged for repairs not under Warranty.