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Aftermarket Services

 

Overview

The Aftermarket Team offers a multitude of services to reduce your cost of operation and help keep your airplanes flying safely.

 

Aftermarket Services and Support Overview

 

AOG

Aircraft on the Ground (AOG) Support

 

AOG Contact Information: see Contact Us

 

Definitions

Every effort is made to respond to your request based on the following:

 

  • Aircraft on the Ground
     - Aircraft that is grounded because a part is not readily available
    - We will advise action taken or ship within 4 hours of request
  • Critical
     - Imminent AOG or work stoppage
     - Require parts by a given date
     - We will advise action taken within 24 hours
  • Expedite
     - Part required in less than normal lead time
     - We will advise action taken within 7 days

 

Information Needed

We can process your AOG request quicker if the information below is available:

  • Name
  • Company
  • Phone and Fax numbers
  • City
  • State
  • Country
  • Aircraft Tail number
  • Part Number
  • New order or Warranty/Repair?
  • Part is already at our facility or on its way?
  • PO number
  • Ship to Address
  • Preferred Carrier
  • If New Order – Quantity and Date required
  • If Warranty and Repair – Serial Number, Date shipped to us and how (Air waybill and carrier if known)

 

Repair & Overhaul

Repair & Overhaul Services

 

Crane Aerospace & Electronics offers repair and overhaul services on all products originally manufactured by our legacy brands listed below.

 

Please use the Repair Capabilities Lookup to find the correct location to return your product.

 

  • Burbank, CA U.S.A. - Hydro-Aire, ADEL and P.L. Porter products

  • Elyria, OH U.S.A. - Lear Romec products

  • Lynnwood, WA U.S.A. - ELDEC products

  • Lyon, France - ELDEC France Products, and some ELDEC USA products

 

Authorized Service Centers

  • Guangzhou, China - GAMECO is an authorized service center for select items.

 

Certifications for Repair

All certifications and repair station approvals are in the Quality section.

 

Repair Quotes

For repair quotes see Contact Us.

 

Repair Fees

For most products we offer a selection of tiered flat fee or time and material pricing options. All materials used in repair are guaranteed to be only OEM replacement parts.

  

  • Parts returned to us without purchase order coverage will be held for 30 days, and may be returned at customer expense, if no purchase order is received.
  • We will notify you that certain non-repairable products are candidates to be scrapped. If a written response to this notification is not received within 30 days, we may elect to scrap the product.

 

Returns

For information on how to return products for warranty, repair and overhaul see Returns.

 

Spares

Spares Support

 

  • Online Spares Catalog (Catalog can be saved in Excel format)

  • Online ordering, statusing and pricing available through iStore

  • Inventory available for immediate shipment

  • Exchange program available upon request

 

Warranty

Warranty Service and Claims

 

General Information

Crane Aerospace & Electronics supports aircraft operators with spares and technical support as specified in the OEM Product Support Agreements. Crane makes every effort to support all of its products for as long as the products remain in commercial revenue air service.

 

Warranty Reimbursement Program

Approved airlines and repair centers can make repairs, corrections and modifications under a Crane warranty, if the terms and conditions explained below are met.

 

To be eligible for warranty reimbursement, units must be removed within warranty period, and all warranty claims must be submitted within 90 days of unit removal date. This information describes the procedures for warranty claims on Crane products installed on any commercial aircraft and items sold as spare parts. Coverage is subject to conditions and limitations of applicable aircraft warranty.

 

Crane reserves the right to cancel or amend these procedures at any time.

 

Any claim submitted before cancellation or amendment, will be processed according to the policy in effect at the time the claim is filed.

 

Completing a Claim

A Customer claim for reimbursement for repair, correction or modification must be submitted to Crane within 90 days of unit removal date or approved modification. Reimbursement will not be made to second or third party facilities.

 

Claims can be submitted online using the Warranty Claim Request Form.

 

Replaced Parts

If component parts are replaced, the customer must indicate assembly part number, serial number and warranty claim number. This information should be kept for 90 days until claim processing is completed.

 

Crane, at its expense, may request that the defective components be returned to our facility. The customer may scrap the parts, if a request is not made within 60 days of submitting a claim.

 

Non-Liability

Crane is not liable for defects or failures because of negligence, unauthorized repair, malfunctions or failure, when the operating, maintenance or overhaul manual or related instructions have not been followed.

 

Reimbursement

When a warranty claim is completed, reimbursement includes:

 

Direct labor

  • All direct labor hours in repair, correction or modification, if Crane estimate of required man-hours is not exceeded.
  • This would include labor for disassembly, test, repair, calibration, reassembly, inspection and final test.
  • Reimbursement will be made at current warranty reimbursement rate.
  • We wWe will not refund labor expended in isolating the failure on the aircraft, nor for removal or reinstallation of the unit on the aircraft unless mandated by a product support agreement.

 

Direct materials

All material must be obtained from our facility.

 

Total reimbursement

Cannot exceed the cost of us performing the same repair.

 

Warranty Continuation

The remaining portion of the original warranty excluding failures relating to work performed by operator will apply after repair. No extension to the warranty will be given.

 

Warranty Repair

Crane provides a price list for major components. Components are not available on a loan or free-of-charge basis.

 

If you do not have the capability or choose not to repair or modify hardware, Crane can provide high quality, cost effective service. As the original manufacturer, we are able to repair or modify our products to the latest configurations using the most up-to-date procedures and test equipment.
 

If you are sending a product in for repair, please read and follow the Product Return instructions.

  

 

Still Looking for an Answer?

See Contact Us section for the Repair and Overhaul Product Returns administrator information.